Privacy Policy

Last Updated: 25 August, 2026

At Niraam Adornments, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Niraam Adornments ("Niraam Adornments", "we", "us" or "our") collects, uses, stores, processes and shares personal information when you visit or use our website, niraamadornments.in, place an order, contact us or otherwise interact with our services.

We aim to handle your personal information responsibly, transparently and in accordance with applicable laws and regulations of India, including applicable provisions of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, consumer-protection and e-commerce requirements, and other applicable laws, as and when applicable to our processing activities.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Niraam Adornments, we may collect the following categories of information.

A. Information You Provide to Us

When you place an order, create an account, contact us or otherwise interact with our website, you may provide information such as:

• Full name
• Mobile or telephone number
• Email address
• Billing address
• Shipping or delivery address
• PIN code
• Order and product details
• Information provided in customer-support communications
• Information provided when submitting a return, refund or complaint
• Any other information you voluntarily provide to us

B. Order and Transaction Information

When you purchase products from us, we may collect or receive information relating to:

• Order number
• Products purchased
• Quantity and price
• Order date
• Delivery status
• Shipping information
• Payment status
• Refund or return information
• Transaction-related information

Payment credentials such as complete debit-card or credit-card numbers are generally processed by the relevant payment service provider and are not intended to be stored by Niraam Adornments unless necessary and lawfully handled for a specific purpose.

C. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services enabled on our website.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages viewed
• Website interactions
• Referral information
• Date and time of access
• Cookies and similar technologies

How We Use Your Personal Information

We may process your personal information for legitimate and necessary purposes, including:

• Processing and fulfilling your orders
• Confirming orders and payments
• Arranging shipping and delivery
• Providing customer support
• Responding to enquiries
• Processing eligible returns and refunds
• Verifying customer claims
• Preventing fraud, misuse or unauthorised activity
• Maintaining business and transaction records
• Improving our website and customer experience
• Understanding how customers use our website
• Managing our products, services and operations
• Sending service-related communications
• Sending promotional communications where permitted and where applicable consent or another lawful basis is required
• Complying with applicable legal, tax, accounting and regulatory obligations
• Protecting our legal rights and interests

We will seek to process personal information only for lawful purposes and in a manner reasonably connected with the purpose for which it is collected or otherwise permitted by applicable law.

Consent and Your Choices

Where processing of personal information requires consent under applicable law, we will seek consent in an appropriate manner.

Where applicable, you may withdraw consent by contacting us or using the available unsubscribe or preference-management option.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the relevant information is necessary for that service.

Information Required to Place an Order

Certain information is necessary for us to process and deliver your order.

For example, we may require your name, contact number and delivery address to arrange delivery through our logistics partners.

If you choose not to provide information that is necessary for fulfilling an order or providing a requested service, we may not be able to process or complete that order or service.

Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

When you make a payment, relevant payment information may be collected and processed directly by the applicable payment service provider.

Niraam Adornments does not intend to store complete payment-card credentials on its own systems unless such storage is necessary, lawful and appropriately secured.

Payment providers may have their own privacy policies and terms governing their processing of your information.

Shipping and Logistics Partners

To deliver your order, we may share necessary information such as your name, mobile number and delivery address with relevant logistics and courier partners.

Niraam Adornments may use Shiprocket and/or courier partners integrated with our shipping process to facilitate shipment and delivery.

Such information is shared only to the extent reasonably necessary for fulfilling the relevant delivery or related service.

Shopify and Other Service Providers

Our website is operated using third-party technology and service providers, which may process information on our behalf or provide infrastructure necessary for operating our online store.

These may include, as applicable:

• E-commerce platform providers
• Payment processors
• Shipping and logistics providers
• Website and hosting providers
• Analytics providers
• Customer-support tools
• Marketing and communication providers
• Fraud-prevention and security providers

The actual third-party services used by Niraam Adornments may change from time to time.

Where appropriate, we expect relevant service providers to process information only for legitimate business purposes and to maintain appropriate safeguards.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember preferences
• Maintain shopping-cart functionality
• Understand website traffic
• Analyse website performance
• Improve customer experience
• Maintain security
• Detect fraudulent or suspicious activity
• Measure marketing effectiveness
• Support advertising and remarketing, where applicable

You may be able to manage cookies through your browser or through available cookie or privacy controls.

Disabling certain cookies may affect some website functionality.

Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate information about:

• New collections
• Jewellery launches
• Special offers
• Discounts
• Promotions
• Events
• Other Niraam Adornments updates

Where consent is required, we will seek appropriate consent.

You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Even after opting out of marketing communications, you may continue to receive essential transactional communications, such as order confirmations, shipping updates, payment information or customer-service communications.

Sharing of Personal Information

We may disclose or provide access to personal information where reasonably necessary for operating our business or where required or permitted by applicable law.

This may include sharing information with:

• Shopify and relevant technology providers
• Payment gateways
• Banks and financial service providers
• Shiprocket and applicable courier/logistics partners
• Website and hosting providers
• Analytics and marketing service providers
• Customer-support service providers
• Professional advisers, where necessary
• Government authorities, regulatory bodies or law-enforcement agencies where legally required
• Other service providers necessary to fulfil a legitimate business purpose

We do not intend to sell your personal information as a standalone commercial product.

Legal and Regulatory Disclosures

We may disclose personal information where we reasonably believe that disclosure is necessary to:

• Comply with applicable law
• Respond to a lawful request or legal process
• Comply with a governmental or regulatory requirement
• Prevent fraud or unlawful activity
• Protect the rights, property or safety of Niraam Adornments, our customers or others
• Establish, exercise or defend legal claims

Data Security

We take reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or destruction.

However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

The period of retention may depend on factors such as:

• The purpose for which the information was collected
• The nature of the transaction
• Customer-support or dispute requirements
• Tax and accounting obligations
• Legal and regulatory requirements
• Fraud prevention and security requirements
• The establishment, exercise or defence of legal claims

When personal information is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable retention requirements.

Your Privacy Rights and Requests

Subject to applicable law, you may have rights relating to your personal information, including rights concerning:

• Access to information about the processing of your personal data
• Correction of inaccurate or incomplete personal information
• Withdrawal of consent where processing is based on consent
• Erasure or deletion where applicable
• Raising a grievance regarding the processing of your personal information
• Other rights available under applicable data-protection law

Requests may be submitted through the customer-support or privacy contact details provided on our website.

We may need to verify your identity before acting on certain requests in order to protect your personal information from unauthorised access.

Children's Privacy

Our website may feature jewellery intended for children. However, purchases and transactions should be made by a parent, guardian or other legally authorised adult.

We do not knowingly seek to collect personal information directly from children for independent purchases or transactions.

Where applicable law requires parental or guardian consent for processing a child's personal information, we will follow the applicable legal requirements.

If you believe that a child has provided personal information to us in circumstances where such information should not have been collected, please contact us so that we can take appropriate action.

Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms or other services.

This Privacy Policy does not govern the privacy practices of those third parties.

We encourage you to review the privacy policies and terms of any third-party website or service before providing personal information to them.

Data Transfers

Some service providers used to operate our website or provide related services may process information from locations outside India.

Where personal information is transferred or processed outside India, we will seek to do so in accordance with applicable Indian law and any applicable requirements concerning such transfers.

Data Breaches and Security Incidents

If a personal-data breach occurs that requires notification or other action under applicable law, Niraam Adornments will take the steps required by the applicable legal and regulatory framework.

Where legally required, affected individuals and/or relevant authorities will be notified in the manner and within the timeframe prescribed by applicable law.

Grievances and Privacy Concerns

If you have a concern regarding the collection, use, disclosure or handling of your personal information, please contact us through the privacy/customer-support contact details provided on our website.

We will review and address eligible privacy-related concerns in accordance with applicable law.

For consumer-related complaints, please also refer to the Grievance Redressal information provided on our website.

The Consumer Protection (E-Commerce) Rules require e-commerce entities to make specified business and customer-care/grievance information available prominently, including grievance-officer details.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Website functionality
• Third-party services
• Applicable laws or regulations
• Data-protection requirements

Any updated Privacy Policy will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

Contact Information

For privacy-related questions, requests or concerns, please contact:

Niraam Adornments Website: niraamadornments.in Email: niraamadornments@gmail.com

Phone: +91 - 90999 81066

Privacy / Grievance Contact: Name: Sonal Designation: Proprietor Email: niraamadornments@gmail.com

Phone: + 91 - 90999 81066

This Privacy Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, Return & Refund Policy and Product Disclaimer.