Return & Refund Policy

Last Updated: 25th August, 2026

At Niraam Adornments, we take great care while checking, packing and dispatching every order. We make every effort to ensure that you receive the correct product in good condition and exactly as ordered.

However, in the unlikely event that you receive an incorrect product, we are here to assist you.

Return Eligibility

We accept return requests only in the event that a wrong product has been delivered.

To be eligible for a return, all of the following conditions must be met:

• The return request must be raised within 48 hours of delivery.
• An uncut, continuous and clear unboxing video is mandatory.
• The unboxing video must clearly show the package being opened from the beginning.
• The video should show the outer packaging, shipping label, package contents and the product received.
• The video must clearly establish that the product received is different from the product ordered.
• The product must be unused, unworn and returned with its original packaging and any applicable tags or accompanying items.

Mandatory Unboxing Video

An uncut and continuous unboxing video is compulsory for every return claim relating to a wrong product.

The video must begin before the package is opened and continue clearly until the product and contents have been shown.

Videos recorded after the package has already been opened will not be considered valid proof for such claims.

We strongly recommend recording an unboxing video whenever you receive your order. This helps us investigate genuine delivery issues fairly and efficiently.

How to Raise a Return Request

If you have received the wrong product, please contact us through the appropriate customer-support channel mentioned on our website within 48 hours of delivery.

Please provide:

• Your order number
• A clear description of the issue
• The mandatory uncut and continuous unboxing video
• Photographs of the product and packaging, if requested

All claims are subject to verification and approval by Niraam Adornments.

Return Request Review

Once we receive your request and the required evidence, our team will review the claim.

We may contact you if additional information or verification is required.

If your return claim is found to be valid and is approved, we will provide you with further instructions regarding the return process, where applicable.

We reserve the right to reject a return claim that does not meet the eligibility requirements stated in this policy, subject to applicable law.

Refund Policy

Refunds are applicable only for eligible and approved claims, in accordance with this policy and applicable law.

Once an eligible claim has been reviewed and approved, any required verification and return process will be completed.

Refunds, where applicable and approved, will be initiated after completion of the required verification and return process. The refund process may take up to 10 days, depending on the original payment method, payment provider, bank and applicable processing requirements.

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

Where applicable, refunds will generally be processed to the original payment method used for the order, unless otherwise required or permitted by applicable law.

Returns Not Accepted

We do not accept returns or exchanges for reasons including:

• Change of mind
• Personal preference
• Not liking the design after delivery
• Ordering the wrong product
• Incorrect selection of a product by the customer
• Size, colour or appearance expectations where the product specifications were clearly provided
• Minor variations caused by screen, display or lighting differences
• Claims raised after the 48-hour return window
• Claims made without the mandatory uncut and continuous unboxing video, where required to verify a wrong-delivery claim

Please review the product description, images, specifications and measurements carefully before placing your order.

Product Size and Appearance

Product images are provided for reference and representation purposes. The actual appearance of a product may vary slightly depending on screen settings, lighting and photography angles.

Close-up or model images may sometimes make a product appear larger or smaller than its actual size.

We therefore request customers to carefully review the approximate measurements and specifications mentioned on the relevant product page before placing an order.

Our Commitment to You

We genuinely want you to receive the product you selected and ordered.

Our team takes care while checking the quality and accuracy of products and makes every effort to ensure that the right product is carefully packed and dispatched to you.

The 48-hour claim period and mandatory uncut unboxing video help us verify genuine issues and provide a fair resolution as quickly as possible.

Thank you for your understanding and for choosing Niraam Adornments.

Niraam Adornments

Curated with love, just for beautiful you.