Shipping & Delivery Policy

Last Updated: 25th August, 2026

At Niraam Adornments, we understand that receiving your jewellery is part of the excitement of shopping with us. We take care while checking, packing and dispatching every order and make every reasonable effort to ensure that the correct products reach you safely and within the estimated delivery period.

Order Processing & Dispatch

Once your order has been successfully placed and payment has been confirmed, we carefully check the product, verify the order details and securely pack your jewellery.

Orders are generally dispatched within 2 business days from successful order confirmation, subject to product availability, payment verification and other circumstances affecting order processing.

Orders placed on Sundays, public holidays or during exceptionally high-volume periods may require additional processing time.

Once your order has been dispatched, you will receive tracking information, wherever available.

Estimated Delivery Time

We ship orders across India through Shiprocket and its associated courier and logistics partners.

After dispatch, deliveries are generally expected to reach customers within approximately 3–7 business days, depending on the destination, courier partner and prevailing logistics conditions.

Accordingly, the overall estimated delivery time from order confirmation is generally around 5–9 business days.

Please note that these are estimated delivery timelines and not guaranteed delivery dates.

Actual delivery time may vary depending on your location, PIN code, courier availability, weather conditions, public holidays, high-volume periods and circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

From time to time, Niraam Adornments may offer free-shipping promotions or other shipping-related offers. Such offers will be subject to the terms specified at the time of the promotion.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/flat/shop number
• Street/locality
• City
• State
• PIN code
• Valid mobile number

Niraam Adornments shall not be responsible for delays, failed deliveries or additional delivery attempts resulting from an incorrect, incomplete or inaccurate address or contact information provided by the customer.

If an address correction is requested after dispatch, the possibility of making such a change will depend on the courier/logistics partner and may not always be possible.

Tracking Your Order

Once your order has been dispatched, tracking details will be shared through the contact information provided by you, wherever tracking is available.

Please note that tracking information may take some time to become active after the shipment has been handed over to the courier partner.

You may use the tracking details to monitor the progress of your shipment.

Delivery Attempts

Delivery will be carried out by the applicable courier or logistics partner.

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incomplete or incorrect, the recipient cannot be contacted, or delivery is otherwise unsuccessful, further delivery attempts may be made according to the courier partner's operational policy.

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment or another customer-related reason, any re-shipping may be subject to applicable additional shipping charges.

Delayed Deliveries

We make reasonable efforts to ensure timely delivery; however, estimated delivery dates may change due to circumstances beyond our reasonable control.

Delays may occur because of:

• Extreme weather conditions
• Heavy rainfall, floods or other natural events
• Public holidays
• Courier or logistics disruptions
• Transportation delays
• Strikes or operational disruptions
• Government restrictions
• High-volume shopping periods
• Incorrect or incomplete address information
• Remote or difficult-to-service locations
• Other circumstances beyond our reasonable control

If your order is delayed, we will make reasonable efforts to assist you with tracking the shipment and coordinating with the relevant logistics partner.

Inspection & Unboxing at Delivery

We strongly recommend that customers inspect the outer packaging at the time of delivery.

We also strongly recommend recording an uncut and continuous unboxing video, beginning before the package is opened and continuing until the product and contents have been fully shown.

This is particularly important if the package appears damaged, tampered with, incomplete or contains a wrong product.

For claims relating to a wrong product, an uncut and continuous unboxing video is mandatory. Please refer to our Return & Refund Policy for the complete requirements.

Damaged or Tampered Package

If your package appears visibly damaged, opened or tampered with at the time of delivery, please document the condition of the package through photographs and an uncut video before opening it, wherever reasonably possible.

Please contact us through the customer-support channel provided on our website as soon as possible.

Any claim will be subject to verification and the applicable Return & Refund Policy.

Wrong Product Delivered

We take care to check your order before dispatch and make every reasonable effort to ensure that the correct product is packed and shipped.

In the unlikely event that you receive a wrong product, please raise a claim within 48 hours of delivery.

An uncut and continuous unboxing video is mandatory for a wrong-product claim.

Please refer to our Return & Refund Policy for eligibility requirements and the verification process.

Remote and Restricted Locations

Certain remote areas, locations, islands, restricted zones or PIN codes may have limited courier availability or longer delivery timelines.

If delivery to a particular PIN code is unavailable, we may contact you to request an alternative delivery address where feasible.

International Shipping

Unless specifically stated otherwise on the website, Niraam Adornments currently offers its standard shipping service for deliveries within India.

If international shipping is introduced, separate terms relating to customs duties, import taxes, local charges, documentation and delivery timelines may apply.

Force Majeure

Niraam Adornments shall not be responsible for delays or failure in delivery resulting from circumstances beyond our reasonable control, including natural disasters, extreme weather, floods, war, civil disturbances, government restrictions, strikes, transportation disruptions, epidemics or other unforeseen events.

Where reasonably possible, we will assist customers in obtaining updates regarding affected shipments.

Consumer Rights

This Shipping & Delivery Policy is intended to explain our normal shipping and delivery procedures.

Nothing in this policy is intended to waive, restrict, exclude or override any mandatory consumer rights, protections or remedies available under applicable Indian law.

Where applicable law provides a consumer with a remedy in relation to non-delivery, delayed delivery, defective goods, goods not matching their description or any other legally recognised circumstance, such rights will continue to apply.

15. Contact Us

For questions regarding your order, dispatch or delivery, please contact us through the customer-support details provided on our website.

Please keep your order number available when contacting us so that we can assist you efficiently.

Niraam Adornments

Curated with love, just for beautiful you.